Field notes on building governed, outcome-driven Agentic AI for banking and insurance, from the team shipping it.
A confident wrong answer is worse than no answer. How we engineer retrieval-grounded agents that cite sources and escalate instead of guessing.
Most AI is great at talking and terrible at finishing. What it takes to close the task: real tools, verification and audit.
Handling 10+ Indian and global languages with code-mixing (Hinglish and more) natively, mid-conversation.
Where AI should move fast and where a person must sign off, in regulated financial workflows.
Reaching the right person, on the right channel, at the right time, and what the data says about renewal outcomes.
Sub-800ms turn-taking and why real-time matters for trust on a voice call.
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